Nuvex Outreach – Terms & Conditions

1. Introduction

These Terms & Conditions govern the use of Nuvex Outreach services, website, campaigns, free trials, retainers and related outreach activities.

By accessing our website, submitting forms, requesting services, accepting quotations or using Nuvex Outreach services, you acknowledge and agree to these Terms & Conditions.

2. About Nuvex Outreach

Nuvex Outreach provides candidate sourcing and outreach services designed to help businesses and recruitment teams engage potential candidates through targeted outreach systems and campaign automation.

Nuvex Outreach is not a recruitment agency and does not:
• guarantee hires
• guarantee placements
• conduct interviews
• provide recruitment management software
• act as an employer or employment intermediary

3. Scope of Services

Services may include:
• Candidate sourcing
• Recruitment outreach campaigns
• Candidate engagement tracking
• Campaign reporting
• Recruitment automation support
• White-label outreach services
• Candidate form and response tracking

Service offerings may vary depending on package selection, campaign scope and operational requirements.

4. Free Trial Terms

Nuvex Outreach may offer a once-off free trial campaign to qualifying businesses or agencies.

Free trial campaigns:
• are limited to one per company or retainer relationship
• are non-transferable
• remain subject to approval by Nuvex Outreach

Nuvex Outreach reserves the right to refuse free trial requests where:
• services are not deemed a suitable fit
• illegal or unethical activity is suspected
• misuse or abuse of services may occur

Free trial campaigns do not reset if:
• a retainer is cancelled and restarted
• the client upgrades services
• the client changes packages or service levels

5. Pricing & Payment Terms

Pricing information is available at:
https://www.nuvexoutreach.com/pricing-plans

Retainers

• Retainers are payable in advance
• Retainers automatically renew monthly unless cancelled with 30 days written notice
• Retainer fees are non-refundable

Unused funnel or outreach allocations may roll over to the following month only, after which unused allocations expire.

Campaign Payments

Clients agree to pay invoices on or before the due date communicated through the Nuvex Outreach invoicing system.

Nuvex Outreach reserves the right to:
• pause campaigns
• suspend services
• withhold deliverables
• terminate active outreach

where payments remain outstanding.

Outstanding balances may incur 10% monthly interest.

6. Refund Policy

All payments made to Nuvex Outreach are non-refundable once:
• campaign setup
• sourcing
• outreach preparation
• onboarding
• campaign execution

has commenced.

7. Campaign Approval Process

Campaigns will only commence once:
• onboarding information is completed
• campaign details are confirmed
• required approvals are received
• applicable payments are made

Clients have 48 hours to:
• approve outreach material
• request amendments
• provide written feedback

If no written objection or amendment request is received within 48 hours, campaign material shall be deemed approved and campaigns may proceed.

Delays in client communication may impact delivery timelines.

8. Candidate Data & Reporting

Nuvex Outreach provides outreach reporting that may include:
• candidate names
• candidate email addresses
• email opens
• clicks
• replies
• form submissions
• CV submissions
• engagement summaries

Clients receive responses and submissions directly through the designated campaign communication channels or configured inboxes.

Nuvex Outreach does not sell bulk databases or unrestricted candidate data lists.

9. Performance Disclaimer

Nuvex Outreach provides sourcing and outreach services only.

We do not guarantee:
• hires
• placements
• interviews
• candidate availability
• response rates
• inbox placement
• campaign outcomes

Campaign performance may vary depending on:
• market conditions
• industry demand
• role complexity
• location
• domain health
• candidate responsiveness
• third-party email infrastructure

Final recruitment outcomes remain solely the responsibility of the Client.

10. Client Responsibilities

Clients agree:
• to provide accurate campaign and job information
• to use candidate data lawfully and ethically
• to comply with applicable recruitment and employment laws
• not to misuse or redistribute candidate data

Clients remain solely responsible for:
• interviews
• hiring decisions
• employment offers
• placement processes

11. Data Usage & Confidentiality

All outreach data is sourced from publicly available information and processed for recruitment-related outreach purposes.

Clients may use candidate data internally only and may not:
• resell
• redistribute
• share candidate information with third parties

without consent.

Both parties agree to maintain confidentiality regarding:
• operational information
• campaign information
• candidate information
• business-sensitive information

Nuvex Outreach may use anonymized campaign statistics and performance metrics for marketing purposes.

Client names, logos or branding will only be used with written permission.

12. Intellectual Property

All Nuvex Outreach systems, workflows, automations, outreach copy, funnels, methodologies, campaign structures and operational processes remain the exclusive intellectual property of Nuvex Outreach.

Clients may not:
• copy
• replicate
• reverse engineer
• reproduce
• redistribute
• commercially exploit

any Nuvex Outreach systems or processes without written consent.

13. White-Label Services

Nuvex Outreach may offer white-label outreach or partnership services at its discretion.

Certain partnership arrangements may require separate written approval or operational agreements.

14. Prohibited Use

Nuvex Outreach services may not be used for:
• illegal activity
• fraudulent activity
• spam or malicious communications
• discriminatory hiring practices
• prohibited or unethical business activity

Nuvex Outreach reserves the right to refuse or terminate services immediately where misuse is identified.

15. Limitation of Liability

Nuvex Outreach shall not be liable for:
• indirect losses
• business interruption
• hiring outcomes
• campaign performance fluctuations
• recruitment decisions
• reputational damages
• third-party infrastructure failures

Nuvex Outreach’s maximum liability shall not exceed the total fees paid by the Client for the specific campaign or service giving rise to the claim.

16. Governing Law

These Terms & Conditions shall be governed by the laws of the Republic of South Africa.

International outreach activities shall additionally comply, where reasonably applicable, with relevant international communication and data handling standards.

17. Dispute Resolution

The parties agree to attempt dispute resolution in the following order:

Informal discussions

Mediation

Legal proceedings through the appropriate courts of South Africa

18. Amendments

Nuvex Outreach reserves the right to modify or update these Terms & Conditions at any time.

Updated terms become effective upon publication on the Nuvex Outreach website.

19. Contact Information

Nuvex Outreach
www.nuvexoutreach.com
[email protected]
+27 74 305 0900